Frequently Asked Questions
Check most frequently asked questions here
PRODUCT INFORMATION
What are the Cricket Blast shirt sizes & personalisation specification?
Sizes:
The Cricket Blast program offers a range of shirt sizes specifically tailored for young cricket enthusiasts up to 10 years old. Our available sizes range from 6 to 16, ensuring a comfortable fit for most children within this age group.
Please click here to view the size guide.
Personalisation:
All Cricket Blast Participant shirts can be personalised with a name or nickname. Please note that numbers and special characters cannot be printed and will be removed if added.
Which bat is right for me?
Our Cricket Blast bats are designed to help young kids succeed when striking the ball. They are lightweight, providing the necessary support and balance to enhance skills on and off the field. For personalised recommendations, consult our bat size guide. It will help you select the perfect bat size based on your Cricket Blasters height and age.
Please click on this link to see the bat size guide.
Please click on this link to see the bat size guide.
What are the Cricket Blast shirt sizes & personalisation specification?
Sizes:
The Cricket Blast program offers a range of shirt sizes specifically tailored for young cricket enthusiasts up to 10 years old. Our available sizes range from 6 to 16, ensuring a comfortable fit for most children within this age group.
Please click here to view the size guide.
Personalisation:
All Cricket Blast Participant shirts can be personalised with a name or nickname. Please note that numbers and special characters cannot be printed and will be removed if added.
Which bat is right for me?
Our Cricket Blast bats are designed to help young kids succeed when striking the ball. They are lightweight, providing the necessary support and balance to enhance skills on and off the field. For personalised recommendations, consult our bat size guide. It will help you select the perfect bat size based on your Cricket Blasters height and age.
Please click on this link to see the bat size guide.
Please click on this link to see the bat size guide.
Can I track my order?
When your order is ready for delivery you will receive an email from us with tracking details. You will also receive updates from our delivery partner throughout the delivery journey.
How long will it take for my order to arrive?
Once an order has been placed you will automatically receive a purchase confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status. If you have not received this email, please contact the Woolworths Cricket Blast Shop team to confirm your order, including double-checking the email address provided on the order and your junk mail.
All orders are shipped from our Melbourne warehouse and usually takes around 10 days to reach most locations around Australia.
The Woolworths Cricket Blast shop delivers only to addresses is Australia.
All orders are shipped from our Melbourne warehouse and usually takes around 10 days to reach most locations around Australia.
The Woolworths Cricket Blast shop delivers only to addresses is Australia.
|
State |
Est Delivery |
|
VIC |
4 - 6 business days |
|
NSW |
4 - 6 business days |
|
ACT |
4 - 6 business days |
|
QLD |
5- 7 business days |
|
SA |
5- 7 business days |
|
WA |
7 - 10 business days |
|
NT |
7 - 10 business days |
|
TAS |
7 - 10 business days |
Certain circumstances may cause the delivery of your order to be delayed, so please allow up to 12 business days for your order to arrive. In the event that you do not receive your order within the specified times above please contact the Woolworths Cricket Blast Shop Team directly at cricketblast@cricket.com.au for assistance. You will receive ownership of the goods upon their delivery to you.
Has my order been dispatched?
Once your order has been shipped you will receive an email indicating that your order has been dispatched. You will also receive online tracking details to track your order during transit and any other relevant shipping information.
You should expect shipping notification within 2-3 business days from when submitting your order.
You should expect shipping notification within 2-3 business days from when submitting your order.
How much does shipping cost?
Our shipping costs are determined by the weight of your order. When you're ready to complete your order, head straight to the checkout where shipping will be calculated automatically.
How can I update the delivery address for my order?
If, by any chance, incorrect shipping details appear on your order confirmation, please contact our team at Cricketblast@cricket.com.au as quickly as possible.
Simply email them with the subject line "Address Change Request" and let them know the details. They will be happy to assist you and provide you with guidance.
My pack is being returned to sender, what do I do?
Reach out to our team at Cricketblast@cricket.com.au as quickly as possible. Simply email them with the subject line "Return to sender" and let them know the details. They will be happy to assist you!
What is a pre-order?
If you have ordered a product that is on pre-order, there is a delay in delivery which is stated on the shop or in the description of each product.
We feature pre-orders on products to give first preference on delivery to those who purchase earlier than the release date. Pre orders require payment even though delivery is delayed. You will be notified when delivery is expected.
Events beyond our control
DMC Sport, on behalf of Cricket Australia, shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage to goods delivered, which is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or event deemed to be a force majeure.
Do you have an exchange and refund policy?
Yes please see our exchange and refund policy here. If you have any further queries please contact the Woolworths Cricket Blast Shop Team at cricketblast@cricket.com.au
What should I do if I receive a faulty item?
If you receive a faulty item, please contact our team at Cricketblast@cricket.com.au as soon as possible.
Simply email them with the subject line "Faulty Item" and let them know the details. We will be happy to assist you.
Simply email them with the subject line "Faulty Item" and let them know the details. We will be happy to assist you.
Can I change my order or pack contents?
Our Cricket Blast packs are carefully personalised based on your order specifications. Due to the level of customisation involved, we cannot accommodate changes or modifications once an order has been confirmed.
We recommend contacting our team at Cricketblast@cricket.com.au if you need to make a change. Please email them with the subject line "Pack Change Request" and provide them with the necessary details. Our team will do their best to assist you.
Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered please contact the Woolworths Cricket Blast Shop Team at cricketblast@cricket.com.au as soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery if we have delivered to the address stated on the order.
We recommend contacting our team at Cricketblast@cricket.com.au if you need to make a change. Please email them with the subject line "Pack Change Request" and provide them with the necessary details. Our team will do their best to assist you.
Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered please contact the Woolworths Cricket Blast Shop Team at cricketblast@cricket.com.au as soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery if we have delivered to the address stated on the order.
What equipment does Cricket Blast provide to clubs?
For Clubs running their first-ever Cricket Blast season, we provide an equipment kit to support their program. This comprehensive kit includes essential items such as bats, balls, cones, stumps, and more.
For additional equipment needs, clubs can explore the Cricket Blast Shop, where they can find a wide range of equipment available for purchase to top their kits up.
For additional equipment needs, clubs can explore the Cricket Blast Shop, where they can find a wide range of equipment available for purchase to top their kits up.
I need to speak to someone about my order
If you have any queries please don’t hesitate to contact the Woolworths Cricket Blast Shop Team at cricketblast@cricket.com.au.
Please allow up to 24 hours for a response.
Please allow up to 24 hours for a response.
Oops, your search did not match any FAQs